PAYG Animal Packages – Terms and Conditions
1. 1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old tariff.
2. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month.
3. The Rewards are as follows:
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Animal Package
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Racoon
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Camel
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Dolphin
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Canary
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Minimum top up
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None
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None
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£10
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£10
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Reward
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5p off call rates
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Calls abroad from 5p
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Free texts and free access to online community sites
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Free evening and weekend minutes to UK mobiles
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4. If you top-up by the minimum amount below, your monthly reward will be:
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Minimum level of top up
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Dolphin
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Canary
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£10 top up
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300 texts and free access to online
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100 free evening and weekend minutes to UK mobiles
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£20 top up
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600 texts and free access to online community sites
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200 free evening and weekend minutes to UK mobiles
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£30 top up
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Unlimited texts and free access to online community sites
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300 free evening and weekend minutes to UK mobiles
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5. You will be sent a free text message letting you know when your monthly rewards start.
6. Free texts - person to person texts to any UK mobile phone network whilst in the UK. Once the free texts have been used, you will be charged at standard service plan rates. Unused free texts will expire at the end of the monthly period. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdrawn the benefit from your account.
7. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles only. All other calls will be charged at standard rates.
8. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
9. No rollover – unused benefits will not rollover to the next month.
10. Online community sites are Facebook, Bebo, MySpace and Flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates.
11. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
Short Terms
Dolphin: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 texts. Unlimited texts subject to a fair usage policy and £30 monthly top-up. Free mobile access to Facebook, Bebo, myspace and flirtomatic subject to a 50MB cap.
Canary: Minimum top-up of £10 a month. Evening and weekend calls to UK mobiles only. Reward starts from 100 mins for £10 monthly top-up to 300 mins for a £30 monthly top-up.
All Animal packages: Calls and texts to standard UK landlines/mobiles. Calls to 07 call forwarding services, 070, 08 and 0870 numbers are not included in bundle and will be charged up to 20p/min, 75p/min (minimum call charge 75p) , 40p/min and 40p/min. Minimum call charge 15p for Racoon package and 20p for all other service plans. For full terms and price guide: www.orange.co.uk/payasyougo
Monkey– Terms and Conditions
1. Monkey is open to all Orange Pay as You Go Customers. Existing customers moving to Monkey may not be able to return to their old tariff.
2. By agreeing to these terms you consent to receiving messages and/or emails from us about our products and services as well as brands we think you’ll love. If you do not agree to this, you can call 343. However, you will not be able to access Monkey and will have to move to another tariff.
3. If you top up by £10 or more per month, you will receive the following rewards:
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£10 top up
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Free music and 300 free texts
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£20 top up
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Free music and 600 free texts
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£20 top up
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Free music and 1000 free texts
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4. You will be sent a free text message letting you know when your monthly rewards start.
5. Free texts - person to person texts in the UK.
6. No rollover – unused benefits will not rollover to the next month.
7. Free music – Unlimited free access online and 600 free minutes access on your mobile per month. After 600 minutes you will be charged at your standard network rate.
8. Further terms apply – see meet Monkey.
9. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
Short Terms
Monkey: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 free texts and music access. Free music access online is unlimited. Free music access on your mobile phone subject to 600 minutes per month cap. Minimum call charge 20p. Includes messages from us about other brands. Call 343 to opt out by changing tariff. For full terms and price guide: See Monkey.
Recycle your old phone & other EEE – Terms and Conditions
We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.
Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!
All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.
Your WEEE Questions answered
Q: What are the UK Waste Electrical and Electronic Equipment (WEEE) Regulations?
A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).
These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.
Q: How does this affect me as a customer?
A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.
Q: What does the crossed-out wheelie bin symbol mean?
A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin symbol will be displayed to remind you not to throw the product into your bin at home.
Q: Why should I recycle unwanted electrical and electronic equipment?
A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth's finite resources.
Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.
Q: How do I recycle my unwanted mobile and other WEEE?
A: It's simple: just hand your old mobile phone and other WEEE that we sell over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost - and we'll make sure it's recycled.
Q: Is there a cost to recycling my unwanted WEEE?
A: No. It's completely free.
Q: What happens to my unwanted WEEE?
A: Your unwanted WEEE will be recycled by our expert recycling contractor.
Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is 're-used' because it's the best environmental option.
Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.
Q: How do I use Recycle and Reward for my unwanted mobile phone?
Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.
Changes to Delivery Charges
Prior to 1st February 2011 orders over £10.00 in value had free delivery. A £2.00 charge was applied to orders below £10.00 in value.
As of 1st February 2011 all orders placed shall have a £2.00 delivery charge applied. Orders placed before 1st February 2011 where the goods were dispatched after 1st February 2011 shall not be charged £2.00 delivery except where the order is below £10.00 in value.