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terms & conditions

Definitions

  • "Conditions" means these terms and conditions
  • "Online Sales" means sales of Goods and Services conducted through the Website;
  • "Goods" means goods displayed for sale on the Website;
  • "Services" means services displayed for sale on the Website;
  • "Users" means the users of the Website collectively;
  • "User Information" means the details provided by you on any application to buy Goods or Services from us via the Website;
  • "We/us/our" means 20:20 Mobile (UK) Limited.;
  • "Website" means the website located at www.orangeaccessories.co.uk or any subsequent URL which may replace it; and
  • "You/your" means a user of the Website.

a. Use of the website

1. agreement

By using the Website you agree to be bound by these Terms.

2. amendments

We reserve the right to:

  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. registration

You warrant that:

  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • you are not impersonating any other person or entity
  • you will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at:

e-mail address: support@orangeaccessories.co.uk
Telephone Number: 0844 412 0992

4. privacy policy

We will treat all your personal information:

  • as confidential and will only disclose the same in the circumstances set out below; and
  • in accordance with Data Protection legislation from time to time in force in England and Wales.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. We will use your personal information for the following purposes:

  • processing your orders;
  • to administer this Website;
  • for statistical purposes to improve this Website and its services to you;
  • if you have not objected during the registration process, to notify you of products or special offers that may be of interest to you
  • if you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you.
  • If you have not objected during the registration process, but do not want us to:
  • contact you regarding products or services which may be of interest to you; or
  • to transfer your data to group companies and third parties so that they can contact you about their products and services; then please write to us at Orange Accessories, 20:20 Mobile (UK) Limited, Weston Road, Crewe, Cheshire CW1 6BU and notify us accordingly.

Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or in writing and you do not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

5. compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character

6. indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

7. third party links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

b. Purchase of products

8. orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

Each good or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.

8a. delivery charges

Delivery charge of £2.00 shall be applied to all orders.

9. cancellation rights

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days of receipt of the goods or services.

If you do cancel a contract pursuant to this clause 9, then:

  • you must notify us in writing by sending an e-mail to support@orangeaccessories.co.uk or a letter to
  • Orange Accessories, 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU;
  • you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you;
  • we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting a customer service operator on 0844 412 0992 who will be able to provide you with address details;
  • We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.

10. price and payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

Payment can be made by any major credit or debit card, however, we do not accept American Express or Diners Club. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

11. eligibility to purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • if an individual, be 18 years of age or over; and
  • stipulate a delivery address in the United Kingdom (excluding the Channel Islands); and
  • register your real name, address, phone number, e-mail address any other details requested; and
  • By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

c. Returns policy

If you want to return a product, you’ll need a Returns Authorisation number. To get one, email us at returns@orangeaccessories.co.uk or call us on 0844 412 0992 and we’ll sort everything out.

We’re open between:
Monday to Friday 09:00 - 18:00

12. sales guarantee for retail transactions

20:20 Mobile (UK) Limited guarantees to provide after-sale service of the products we supply. The Customer has a twelve month guarantee, in the conditions set out by the manufacturer we also offer a 14 Day Money Back Guarantee in line with the E.C. Distance Selling Directive.

In order to claim the 14 day money back guarantee the customer must contact 20:20 Mobile (UK) Limited in writing within 14 days of receipt of the goods, or in extreme circumstances within a 'reasonable' timescale

The equipment will only be accepted for return under the money back guarantee if it is in re-saleable condition and is not damaged, used or marked in any way.

The equipment must be returned in its undamaged original packaging.

The customer must return the equipment along with a copy of the original despatch note as proof of purchase and an authorisation number that must be obtained prior to return.

The customer will be responsible for the return of the equipment. In exceptional circumstances we may arrange to collect the item, in which case the customer is responsible for it until it is in the possession of our appointed courier.

The customer is responsible for the cost of return (including our reasonable costs of collection when we collect the equipment). We may deduct this cost from any refund due to the customer, unless otherwise agreed by 20:20 Mobile (UK) Limited.

Refunds will be credited by the same method used for payment of the original purchase. This will occur only after receipt of the returned equipment and satisfactory inspection by us. Customers should allow 21 days for credit / debit card refunds to appear on your statement and up to 28 days for cheque refunds.

13. 12-month warranty (6-month for reconditioned phones)

The customer must notify our customer service department within the warranty period that the equipment is faulty or defective and describe the problem(s) they are experiencing.

The customer must return or arrange with us to collect the equipment within the warranty period.

The equipment must be returned properly addressed with returns number and provided with adequate protective packaging.

The equipment must be returned along with the despatch note as proof of purchase. If the customer does not still have the despatch note, we must be satisfied from other evidence that the equipment was purchased by them from us and that the date of purchase was within 12 months of the claim under this warranty.

The customer will be responsible for the return of the equipment until it arrives back with us. If we have arranged to collect the item, the customer is responsible for it until it is in the possession of our appointed courier.

The customer is responsible for the cost of returning equipment to us (including our reasonable costs of collection where we collect the equipment, which must be paid in full before your equipment or any replacement equipment will be returned or delivered to you), unless otherwise agreed by our customer service department. We shall be responsible for the cost of returning or delivering repaired / replacement equipment to the customer.

This warranty only applies in respect of faults or defects that are due to faulty design, manufacture or workmanship. No repair or replacement of equipment will be provided if the equipment has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired (except as authorised by 20:20 Mobile (UK) Limited).

Equipment returned to us under this warranty may at our discretion be either repaired or replaced with equipment of a similar specification and condition. Please note that we reserve the right to provide replacements that are reconditioned rather than new.

No repair or replacement of equipment will be provided unless and until all sums due to us in respect of the equipment have been paid in full by the due date.

The warranty may not extend to consumable items including amongst other things batteries, fuses, etc.

Upon return of repaired equipment or delivery of replacement equipment the customer may be required to sign as evidence of receipt. This warranty is offered as an extra benefit and does not affect consumers' statutory rights.

d. General

14. intellectual property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

15. limitation of liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • will affect or limit your rights as a consumer under English law; or
  • will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Website
  • unsuitability, unreliability or inaccuracy of the Website
  • inadequacy of the Website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

16. severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

17. waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

18. law and jurisdiction

The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.

Tariffs

PAYG Animal Packages – Terms and Conditions

1. 1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old tariff.

2. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month.

3. The Rewards are as follows:

Animal Package

Racoon

Camel

Dolphin

Canary

Minimum top up

None

None

£10

£10

Reward

5p off call rates

Calls abroad from 5p

Free texts and free access to online community sites

Free evening and weekend minutes to UK mobiles

4. If you top-up by the minimum amount below, your monthly reward will be:

Minimum level of top up

Dolphin

Canary

£10 top up

300 texts and free access to online

100 free evening and weekend minutes to UK mobiles

£20 top up

600 texts and free access to online community sites

200 free evening and weekend minutes to UK mobiles

£30 top up

Unlimited texts and free access to online community sites

300 free evening and weekend minutes to UK mobiles

5. You will be sent a free text message letting you know when your monthly rewards start.

6. Free texts - person to person texts to any UK mobile phone network whilst in the UK. Once the free texts have been used, you will be charged at standard service plan rates. Unused free texts will expire at the end of the monthly period. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdrawn the benefit from your account.

7. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles only. All other calls will be charged at standard rates.

8. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.

9. No rollover – unused benefits will not rollover to the next month.

10. Online community sites are Facebook, Bebo, MySpace and Flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates.

11. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.

Short Terms

Dolphin: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 texts. Unlimited texts subject to a fair usage policy and £30 monthly top-up. Free mobile access to Facebook, Bebo, myspace and flirtomatic subject to a 50MB cap.

Canary: Minimum top-up of £10 a month. Evening and weekend calls to UK mobiles only. Reward starts from 100 mins for £10 monthly top-up to 300 mins for a £30 monthly top-up.

All Animal packages: Calls and texts to standard UK landlines/mobiles. Calls to 07 call forwarding services, 070, 08 and 0870 numbers are not included in bundle and will be charged up to 20p/min, 75p/min (minimum call charge 75p) , 40p/min and 40p/min. Minimum call charge 15p for Racoon package and 20p for all other service plans. For full terms and price guide: www.orange.co.uk/payasyougo

Monkey– Terms and Conditions

1. Monkey is open to all Orange Pay as You Go Customers. Existing customers moving to Monkey may not be able to return to their old tariff.

2. By agreeing to these terms you consent to receiving messages and/or emails from us about our products and services as well as brands we think you’ll love. If you do not agree to this, you can call 343. However, you will not be able to access Monkey and will have to move to another tariff.

3. If you top up by £10 or more per month, you will receive the following rewards:

£10 top up

Free music and 300 free texts

£20 top up

Free music and 600 free texts

£20 top up

Free music and 1000 free texts

4. You will be sent a free text message letting you know when your monthly rewards start.

5. Free texts - person to person texts in the UK.

6. No rollover – unused benefits will not rollover to the next month.

7. Free music – Unlimited free access online and 600 free minutes access on your mobile per month. After 600 minutes you will be charged at your standard network rate.

8. Further terms apply – see meet Monkey.

9. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.

Short Terms

Monkey: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 free texts and music access. Free music access online is unlimited. Free music access on your mobile phone subject to 600 minutes per month cap. Minimum call charge 20p. Includes messages from us about other brands. Call 343 to opt out by changing tariff. For full terms and price guide: See Monkey.

Recycle your old phone & other EEE – Terms and Conditions

We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.

Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!

All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.

Your WEEE Questions answered

Q: What are the UK Waste Electrical and Electronic Equipment (WEEE) Regulations?

A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).

These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.

Q: How does this affect me as a customer?

A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.

Q: What does the crossed-out wheelie bin symbol mean?

weee symbol

A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin symbol will be displayed to remind you not to throw the product into your bin at home.

Q: Why should I recycle unwanted electrical and electronic equipment?

A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth's finite resources.

Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.

Q: How do I recycle my unwanted mobile and other WEEE?

A: It's simple: just hand your old mobile phone and other WEEE that we sell over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost - and we'll make sure it's recycled.

Q: Is there a cost to recycling my unwanted WEEE?

A: No. It's completely free.

Q: What happens to my unwanted WEEE?

A: Your unwanted WEEE will be recycled by our expert recycling contractor.

Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is 're-used' because it's the best environmental option.

Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.

Q: How do I use Recycle and Reward for my unwanted mobile phone?

Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.

Changes to Delivery Charges

Prior to 1st February 2011 orders over £10.00 in value had free delivery. A £2.00 charge was applied to orders below £10.00 in value. As of 1st February 2011 all orders placed shall have a £2.00 delivery charge applied. Orders placed before 1st February 2011 where the goods were dispatched after 1st February 2011 shall not be charged £2.00 delivery except where the order is below £10.00 in value.

Other Terms and Conditions

McAfee Family Protection with Parental Controls – Terms and Conditions

Only customers who have ordered one of the following broadband packages from Orange shall be able to order the McAfee Family Protection software limited to 1 per household,

  • Simply Broadband
  • Broadband & Off Peak Calls
  • Broadband & Anytime Calls
  • Broadband & Off Peak Calls plus International
  • Broadband & Anytime Calls plus International

By accepting the terms you warrant and represent that you have ordered a Broadband package from Orange and are eligible to order the McAfee Family Package software.

Orange will not offer any technical support for the McAfee Family Package software. User will contact McAfee for any customer support.

Delivery of the McAfee software will be within 14 days of placing the order.

McAfee Family Protection software will protect 3 personal computers for a 1 year period.

Returned items from your order will be refunded at the price paid by you on your order.

You are an individual and agree to use the products for your own use and not resell or trade any of the items purchased or ordered from this Website.

The promotion is run by 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU who operate the Website on behalf of Orange.

References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.

8 for £8 additional Terms and Conditions

Only customers who purchase accessories on the www.orangeaccessories.co.uk website ("Website") during the offer period shall be eligible for the offer.

The offer is 8 items reduced in price from the RRP to £8.00 for each item for the offer period or until the stock of the promotional item runs out.

The offer is limited to 1 of each 8 for 8 promotional items per household (e.g. a maximum of 8 products per household).

Placing an order for more than 1 of each promotional item may result in your entire order being cancelled. The value of the order placed (and subsequently cancelled) may be reserved against your payment card for a period of 7 days until your card issuer releases the funds.

This promotion cannot be used in conjunction with any other offer or discount code/voucher on the Orange Accessories website.

A £2.00 delivery charge will be applied to all orders.

You are an individual and agree to use the products for your own use and not resell or trade any of the items purchased from this Website.

The promotion is run by 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU who operate the Website on behalf of Orange.

References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.

If you have any questions about the promotion please call Customer Services on 0844 412 0992

Free Nokia MD-9 speaker with Nokia phone purchase - Additional Terms

Only customers who purchase a Nokia mobile phone on the www.orangeaccessories.co.uk website ("Website") during the offer period shall be eligible for the offer.

The promotion will run from 10th February 2011 to the 31st March 2011 or until the limited stock of the promotional items runs out.

The promotion is only available on Nokia branded mobile phones. When selecting a Nokia mobile phone for purchase a free Nokia MD-9 speaker will be automatically added to the basket at £0.00.

No other promotional or discount code can be used in conjunction with the promotion on the Website unless otherwise expressly stated.

Returned items from the transaction will be refunded at the price paid by you on your order. The return of an item charged at £0.00 will not be entitled to a refund. To exchange a speaker charged at £0.00 simply contact our Customer Service team who will arrange for a replacement for you. If we have no stock remaining of the Nokia MD-9 speaker, we reserve the right to supply an equivalent speaker by another manufacturer but of an equal or lesser value subject to availability and at our sole discretion; and always subject to the normal terms covering the return and exchange of goods as detailed separately.

If you wish to return the Nokia mobile phone with which you received a free MD-9 speaker, you shall return both items i.e. the Nokia mobile phone and the free MD-9 speaker. If you are unable to return the free item for any reason but would still like to proceed with returning the phone, we reserve the right to deduct the full website price of the MD-9 speaker from any monies returned to you.

You are an individual and agree to use the products for your own use and not resell or trade any of the items purchased from this Website or purchased from the sale.

This promotion is operated by 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU who operate the Website on behalf of Orange. References to "we", "us" and "our(s)" in these terms relates to 20:20 Mobile Group Limited.

References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.

If you have any questions relating to this promotion please contact our customer service team on 0844 412 0992.

Discount Code

Discount Code – Terms and Conditions

1. Only customers who purchase accessories on the www.orangeaccessories.co.uk website during the offer period shall be eligible for the offer.

2. The offer runs from 1st September 2011 to 31st December 2011.

3. To receive the discount, the customer must select accessories and then input the relevant discount code that has been sent to them in the promotional code field of the basket during the checkout process. The % discount will then be updated on the summary prior to the customer completing the checkout process.

4. The discount code cannot be used in conjunction with any other discount code or promotional offer running on the website unless expressly stated.

5. There is no limit to the amount of accessories that can be purchased under the offer, however this offer is solely for individuals for their personal use and not for resellers.

6. Returned items from your order will be refunded at the price paid by you on your order.

7. The promotion is run by 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU who operates the www.orangeaccessories.co.uk website on behalf of Everything Everywhere Limited trading as Orange whose registered address is, Hatfield Business Park, Hatfield, AL10 9BW.

Orange Accessories Xbox for Xmas competition 2011

Orange Accessories Xbox for Xmas competition 2011

1. The Orange Accessories prize draw is open to UK citizens aged 18 or over.

2. The entry instructions form part of these terms and conditions, which, by taking part, all entrants will be deemed to have accepted.

3. Only one entry per person. No purchase is necessary.

4. To enter simply signup to the Orange Accessories newsletter with your name and email address. To enter the competition without signing up to the newsletter, please send a postcard with your name, address and email address to: Orange Accessories Xbox for Xmas Draw Competition, Online Team, 2020 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU.

5. The offer will run from 9am 16th November 2011 to 11.59pm on 15th December 2011 inclusive.

6. The winners will be randomly drawn from all eligible entries on Tuesday 20th December 2011, with the draw being overseen by an independent observer. The winner will be notified within 7 days via e-mail; if within 21 days, the winner does not respond to confirm/claim the prize, an alternative winner will be randomly drawn from all eligible entries.

7. Orange shall not be responsible for entries that are lost, corrupted or mis-transmitted. Proof of submission of your entry is not proof of receipt.

8. There is one prize available consisting of one Xbox 250gb console.

9. No cash alternatives will be available.

10. The decision made by Orange is final and no correspondence will be entered into.

11. Orange reserves the right to award a prize of equal or greater value and, in exceptional circumstances, to vary, amend or withdraw this competition on reasonable notice.

12. A list of any prize winners is available on request from: Orange Accessories Prize Draw Competition, Online Team, 2020 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU.

13. Prize winners may be required to participate in some publicity.

14. Any queries relating to the prize draw should be directed to Orange Accessories Customer Services on 0844 412 0992.

15. This prize draw competition is being operated by 20:20 Mobile (UK) Limited on behalf of Orange. Employees of 20:20 Mobile (UK) Limited (or any associated Group companies) and members of employees families are not eligible to enter the prize draw.

16. References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.